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FAQ - Technical Support

Answers to the most common questions about technical issues in SwiftCareer.

The app is not working properly​

If the app is not working properly:

  1. Restart the app: Close and reopen it
  2. Check connection: Make sure you have internet connection
  3. Update the app: Make sure you're using the latest version
  4. Contact support: If the problem persists

I can't sign in​

If you can't sign in:

  1. Check email: Make sure it's written correctly
  2. Check password: Make sure it's correct
  3. Use "Forgot Password": To reset
  4. Contact support: If the problem persists

For more details, see the sign-in instructions in the app or contact support.

Export is not working​

If export is not working:

  1. Check connection: Make sure you have internet connection
  2. Wait a moment: May take a few seconds
  3. Try again: Retry the operation
  4. Contact support: If the problem persists

Data is not saving​

If data is not saving:

  1. Check connection: Make sure you have internet connection
  2. Wait a moment: Saving is automatic and may take a few seconds
  3. Restart the app: And try again
  4. Contact support: If the problem persists

I can't see changes​

If you can't see changes:

  1. Wait a moment: There may be a slight delay
  2. Reload the page: To refresh
  3. Check connection: Make sure you have internet connection
  4. Contact support: If the problem persists

The app is slow​

If the app is slow:

  1. Check connection: Make sure you have good internet connection
  2. Restart the app: To refresh
  3. Update the app: Make sure you're using the latest version
  4. Contact support: If the problem persists

I can't open a file​

If you can't open a file:

  1. Check format: Make sure the format is supported
  2. Check size: Make sure the file is not too large
  3. Try another file: To confirm the problem is with the file
  4. Contact support: If the problem persists

Next Steps​

Getting Help​